> For the complete documentation index, see [llms.txt](https://support.powerio.com/hub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.powerio.com/hub/orbit/en/help/hilfe-anfordern.md).

# Request help

How to contact powerIO Support with questions about powerIO Orbit, such as about your plan, organization, or usage, and what information speeds up the response.

For questions about Orbit, you can reach powerIO Support via the contact form on powerio.com or by email at <code class="expression">space.vars.support\_email</code>. Support also helps with topics that you cannot change yourself in Orbit, for example your plan.

<a href="https://www.powerio.com/de/kontakt" class="button primary" data-icon="envelope">Open contact form</a> <a href="mailto:office@powerio.com" class="button secondary" data-icon="at">Email <office@powerio.com></a>

## Check it yourself first

The search in this documentation and the assistant answer many questions immediately. Typical situations with solutions are in the [Troubleshooting](/hub/orbit/en/help/faq.md).

<button type="button" class="button secondary" data-action="ask" data-icon="gitbook-assistant">Ask the assistant a question</button>

## What support is responsible for

| Topic                                             | Way                                                                                     |
| ------------------------------------------------- | --------------------------------------------------------------------------------------- |
| Plan, quotas and company data of the organization | Request to support; powerIO maintains this data.                                        |
| Approval of a new account                         | powerIO handles the approval. If you have questions about the status, support can help. |
| Error in Orbit                                    | Report as described under [Report error](/hub/orbit/en/help/fehler-melden.md) .         |
| Roles, invitations and settings                   | The **Customer admin** of your organization, it changes them directly in Orbit.         |

## Information for a quick response

* Name of your organization and the email address of your account
* Address of the page in Orbit that it concerns
* Your question or goal in one or two sentences
* Screenshot if it clarifies the question, without passwords or API keys


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://support.powerio.com/hub/orbit/en/help/hilfe-anfordern.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `build a script that syncs our docs to a CMS` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.